Terms of Business

About Us

Juno Indemnity Limited, an independent and specialist broker, advises clients on Professional Indemnity Insurance, Cyber Risk Insurance and Commercial Insurance. Our Terms and Conditions of Business are set out in this document and govern how we operate in our dealings with you.

Juno Indemnity Limited is authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 1038579. This can be verified by searching the FCA Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

Client Classification

Based on the information provided, you will be treated as a commercial customer under the FCA’s Insurance Conduct of Business Sourcebook (ICOBS). If you believe this classification is inaccurate, for example, if you are acting in a personal capacity or are a sole trader without professional representation, please notify us immediately. This classification affects your regulatory protections and complaint rights.

Our Service

  • We act on your behalf advising on and arranging Professional Indemnity Insurance, Cyber Risk Insurance and other Commercial Insurances.
  • We have wide access to the relevant markets of rated insurers and our advice and information is provided based on a fair analysis of the market. Where we have only been able to approach one market or a small number of markets we will advise you of this.
  • Our recommendation of insurer and policy will be based on the insurer that closely matches, in cover, the insurance needs set-out in your proposal form and in accordance with your instructions.
  • We are permitted to introduce you to premium finance provider(s) to arrange lending facilities.
  • We offer risk management advice and support when relevant.
  • We arrange mid-term adjustments to insurance policies as required.
  • We notify insurance claims on your behalf to insurers and handle them appropriately.
  • We will advise you with regard to the renewal date and provide you, in accordance with applicable regulatory requirements, of the premium and terms applicable for the next period of insurance.

Your Responsibilities

It is your responsibility, throughout the lifetime of a policy and at renewal, to provide us and your insurers with complete and accurate information. You should check details on any proposal forms that have been completed on your behalf to ensure they are correct.

With regard to the insurance cover we arrange for you it is essential that all the facts should be disclosed. You must take reasonable care to provide complete, accurate and honest answers to the questions we ask when you take out, make changes to or renew your policy. This will include all information that is likely to affect both the assessment and acceptance of risks being insured. Failure to provide full and accurate information may invalidate your cover, thus any potential claim may be declined. If you are unsure you should disclose it or if you are in any doubt do not hesitate to ask us.

The decision regarding the suitability of any Insurer rests with you. If you have any concerns regarding any Insurer selected for your insurance requirements you must advise us immediately and we will discuss them with you.

You agree to pay all premiums and any other charges by cleared funds on or before the due date set out in our invoice, quotation or otherwise advised. We will remit premium payments to Insurers in accordance with their terms and conditions of business. We will not pay premiums to insurers until we receive the premium payment from you.

You acknowledge that failure to comply with a premium payment due date or a specific premium payment related condition may give an insurer a right to cancel your policy. Please contact us immediately if you are not able to comply with any premium payment requirements. For the avoidance of doubt, we have no obligation to fund any premiums on your behalf.

We have no responsibility for any loss that you may suffer as a result of Insurers cancelling the policy or taking any other prejudicial steps as a result of the late payment of any premiums due if such delay is attributable to you.

You should review your policy documentation and ensure that the cover, conditions, limits and exclusions match your requirements. Particular attention should be paid to policy conditions, exclusions and warranties. Failure to comply could invalidate your policy.

We will accept payment by bank transfer, cheque or by premium funding that will have been agreed with you separately – details are available upon request.

Remuneration

We are dedicated to delivering a culture of transparency and efficiency with our clients. Our remuneration will either be as a commission, which is paid to us by insurance companies with whom we place business or as a fee which is payable by you, or a combination of the two. Where a fee is to be charged this will be agreed with you in advance and in writing. We may also earn commission from a finance company when introducing a finance instalment scheme.

You are entitled, at any time, to request information regarding remuneration which we may have received as a result of placing your insurance business.

Juno Indemnity Limited do not hold, either directly or indirectly, any interest in the Insurers we place business with.

Product Range

We have wide access to the relevant markets of rated Insurers and therefore our advice and information is provided based on a fair analysis of the market and we will select your insurance product accordingly. Where we have only been able to approach one market or a limited number of markets, we will advise you of this. In certain circumstances we will use the services of another intermediary to place your insurance and in these circumstances, we will always advise you of the name of that intermediary.

Client Money

Statutory Trust Account

We hold all client money, which includes money collected for onward transmission to Insurers and refund payments to clients, in a client bank account with an approved bank under a Statutory Trust arrangement in accordance with Financial Conduct Authority (FCA) regulations.

Risk Transfer

In some cases we act as the agent of Insurers for handling payment of premiums, return premiums

and claims; subject to ‘Risk Transfer’ where Insurers assume the credit risk so that:

  • where you have paid the premium to us it will be deemed payment to Insurers
  • claims and return premiums paid by Insurers to us will not be deemed paid until received by you

Such money will be held within the Client Account.

In some circumstances we may need to use another intermediary to arrange your insurance and as a result we pass money through other authorised intermediaries before paying it to the Insurer.

It is our policy to retain any interest earned on client money held by us and any investment returns on any segregated designated investments.

Customer Outcomes and Consumer Duty

Where applicable, we apply the FCA’s Consumer Duty principles (PRIN 2A) in our interactions with retail clients. This includes providing clear communication, assessing the fair value of our services, and offering appropriate support, especially to clients in vulnerable circumstances. If you require additional support due to personal, financial, or capability-related vulnerabilities, please let us know so we can assist appropriately.

Complaint Procedures

It is always Juno’s intention to provide all customers with a professional and quality service. However, we recognise that there could be an occasion, when customers do not feel satisfied with the service received from us and that customers may wish to make a complaint.

Juno aims to make the complaints process accessible and straightforward for all customers, in line with FCA expectations. Customers can submit complaints through any of the following channels:

  • By e-mail (please mark your correspondence as ‘Complaint’) to support@junoindemnity.co.uk
  • By telephone +44 (0)20 3941 8919
  • Post to Juno Indemnity Ltd, 70 Gracechurch Street, London EC3V 0HR
  • Online Contact Form: Accessible via Juno’s website, enabling customers to submit complaints securely and conveniently

In all cases, please quote your insurance policy number or any other reference we have given you.

All complaints should be directed to Mr. Patrick Bullen-Smith, Juno’s Compliance Officer, who is

responsible for overseeing complaint handling in accordance with the FCA’s Dispute Resolution (DISP) rules

Juno acknowledges all complaints within five business days of receipt, confirming the name and

contact details of the person handling the case. Throughout the complaint investigation, the

complainant will receive regular updates, particularly:

  • At or around the four-week mark, if a final response has not yet been issued, the complainant is informed of the progress and the reason for the delay;
  • By eight weeks, if a final response is still not ready, the complainant is notified of the delay and informed of their right to refer the complaint to the Financial Ombudsman Service.

Full details of Juno’s Complaints Handling Policy can be found on the Juno website or provided on request.

Solvency and Compensation

We do not guarantee the solvency of any insurer we place business with.

We are covered by the Financial Services Compensation Scheme (FSCS) for insurance mediation only; this does not extend to consumer credit lending i.e. credit broking / lending. The FSCS is the UK’s compensation fund of last resort for clients of authorised financial services firms. You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and circumstances of the claim.

Full details regarding the FSCS can be obtained by visiting their website http://www.fscs.org.uk

Issue of Documentation

We will forward policy documentation and any amendments or endorsements to your policy, together with any other documentation which may be required by law, as soon as reasonably practical.

We may keep certain documents, such as your insurance policy and / or certificates of insurance, until we receive full payment of premium and / or administration charges.

In these circumstances we will ensure that you receive full details of your cover and any documents that you require by law.

Notification of Claims

You are responsible for notifying claims or potential circumstances that may give rise to a claim. Failure to adhere to the notification requirements, particularly in relation to timing, as outlined in the policy or other coverage document, may entitle Insurers to reject your claim. Please ensure that you report all incidents that could give rise to a claim as soon as you become aware of them either by contacting your insurer or ourselves.

We can provide a claims advisory service for as long as you remain a client of Juno Indemnity Limited and we will provide you with reasonable guidance in pursuing your claim. We will handle claims fairly, promptly and keep you advised of developments. We will ensure that the Insurers forward settlement without avoidable delay as soon as it has been agreed otherwise we will explain in writing, where appropriate, why your Insurers are unable to accept your claim.

If you receive any correspondence from a third party in relation to your claim, please pass it to us or your insurer immediately and unanswered.

Quotations

The insurance quotation you receive from us will include a summary of the policy coverage and confirmation of how long it will be valid for on the terms quoted and any other information required for you to make an informed decision.

Security

We do not guarantee the solvency of any insurer we place business with. However, Juno Indemnity Limited has a strict security policy when selecting insurers with whom to place business. If we are unable to place insurance that satisfies your specific needs with an insurer that meets our security criterion we will advise you. A liability for the premium, whether in full or pro-rata, may arise under policies where a participating insurer becomes insolvent.

Duty of Disclosure and Fair Presentation

With regard to the insurance cover we arrange for you it is essential that all the facts should be disclosed. You must take reasonable care to provide complete, accurate and honest answers to the questions we ask when you take out, make changes to or renew your policy. This will include all information that is likely to affect both the assessment and acceptance of risks being insured. If you are unsure you should disclose it or if you are in any doubt do not hesitate to ask us.

You should check details on any forms that have been completed on your behalf to ensure they are correct.

If any of the information provided by you is not complete and accurate your Insurer may:

  • Cancel your policy and treat it as if it never existed
  • Refuse to pay any claim
  • Not pay any claim in full
  • Revise the premium and/or change the compulsory excess or
  • The extent of the cover may be affected

The full details of our Duty of Disclosure and Fair Presentation document is available on our website www.junoindemnity.co.uk

This includes any information held by third parties acting on your behalf (e.g., accountants, agents or legal representatives) where relevant to the insurance risk.

Cancellation Rights

Your policy will provide details of any rights you may have to cancel your insurance, however not all policies allow for cancellation.

Refund Procedures

If you are able to cancel your policy and if the insurer allows a refund, we reserve the right to charge for our time in providing you with advice and for the administration costs involved. This results in us retaining our original commission and fees.

For some insurance contracts, insurers will not provide refunds for mid-term cancellation of cover. We will advise you of this if it affects you.

Renewal of Contract

We will inform you in good time before your renewal date, offering you renewal terms or in situations where we are not inviting renewal, we will advise you. Renewal of the contract is based on the information you supplied when we arranged your current contract along with any amendments you have made during the period of cover. It is vital you advise us of any changes to your requirements.

Where we offer you renewal terms and your insurance is paid by continuous monthly direct debit instalments i.e. no new credit agreement is required and in the absence of a response from you we will deem this as your consent to renew the cover automatically. This will ensure that you are not in a position without insurance cover.

Data Protection – Confidentiality of Information

By using our services you consent to us and our partners retaining any personal information you have provided. We will retain any personal information only for as long as is necessary to fulfil the business purpose for which it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to ask us for a copy of any personal information about yourself that we hold on our records. Please contact us if you require any more information. For further information on your rights under the General Data Protection Regulations please refer to the Information Commissioners Office www.ico.org.uk or refer to the Privacy Policy on our website www.junoindemnity.co.uk

All information on our records relating to you will be treated as private and confidential and will only be disclosed to others such as our business partners, insurers, credit providers and other third parties who are directly involved in the normal course of arranging and administering your insurance. By accessing our sites and using our services, you consent to any such transfer of information to a third party.

Premium Payment by Instalments

If you choose to spread the cost via monthly instalments, we may refer you to Juno Financial Ltd, an Appointed Representative of an FCA-authorised credit provider.

Please note: Juno Indemnity Ltd does not offer or arrange credit directly and receives no commission for referrals. Any credit agreement will be subject to status, affordability checks, and the provider’s FCA-regulated terms and lending criteria. Unless instructed otherwise, your details may be referred to the same provider again at renewal to ensure continuity of payment arrangements.

Conflict of Interest

Our company ethics and culture towards customer service means that we never deliberately put ourselves in a position where our interests’ or our duty to another party prevents us from discharging our duty to you.

Where we become aware that a potential conflict of interest exists, we will write to inform you of the situation, the options available to you and we will ask for your consent prior to carrying out your instructions.

Limitation of Liability

This section sets out our entire financial liability (including any liability for the acts or omissions of employees and others acting on our behalf) to you in respect of all losses, claims or liabilities arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise:

  • All warranties, conditions and other terms implied by law are, to the fullest extent permitted by law, excluded from this Agreement.
  • This Agreement does not exclude or limit our liability for death or personal injury caused by our negligence or for our fraudulent misrepresentation.
  • This Agreement does not exclude or restrict our duty or liability to you under any relevant regulatory system to which we are subject.
  • Subject to the three statements immediately above, our total liability to you shall be limited to GBP 3 million in the aggregate or, if a lesser amount, the limit of liability or indemnity of any relevant policy of insurance that you have instructed us to arrange on your behalf.

We shall not be liable to you for loss of or corruption of data, loss of profit, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, additional administrative or operational costs and expenses, the cost of procuring replacement goods or service, or any consequential loss or damage.

Neither party shall be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from circumstances beyond its reasonable control, which include but are not limited to: act of God; civil commotion; failure of third party suppliers; sabotage; labour dispute and industrial action; delay of Insurer or explosion and/or fire. The time for performance of obligations shall be extended for the duration of such circumstances. However, if such circumstances prevail for longer than 90 days either party may terminate this Agreement by giving 30 days written notice to the other party.

Termination of Agreement

You or we may terminate our authority to act on your behalf at any time without notice period or penalty. Notice of termination must be given in writing and will be without prejudice to the completion of any transactions already initiated.